Mobile Phone Coverage
WHAT DOES IT COVER?
Reimbursement for Stolen or Damaged Mobile Phones
Replacement or repair costs if your eligible mobile phone is stolen or damaged
Pays up to $500 minus a $50 deductible
2 claims per consecutive 12 month period
Coverage applies to all mobile phones purchased by you
No pre-registration required
Includes cracked screens, liquid spills, burglary and robbery
Coverage begins the first day of the month following the date you first become entitled to the service
Damage or theft that occurs prior to the coverage effective date is not covered
HOW DO I FILE A CLAIM?*
Easy Online Claim Form!
Go to ssfcu.org/protect to file a mobile claim within 60 days of the loss or damage of the covered device.
Be sure to have your Power Protected ID Monitoring Member ID available. You will need this to verify your eligibility. If you need assistance locating the Member ID, please contact SSFCU at 888-415-7878.
The primary account holder enters all the required information on the electronic claim form and attaches all required documentation prior to submitting the claim.
If any additional information is needed to process your claim, a claims representative will contact you directly.
Need Help? Call the Benefit Administrator at 866-210-0361. Representatives are available to assist you Monday to Friday, from 8:30 a.m. to 5 p.m. ET.
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*Mobile Phone Coverage provides reimbursement up to $500 maximum per covered claim minus $50 deductible and includes up to two claims within a 12-month period. The primary account holder can file a claim for any phones owned by them. Certain terms, conditions, and limitations apply to Mobile Phone Coverage, so it is important that you carefully review the "Guide To Benefit". Coverage is underwritten by Plateau Casualty Insurance Company.