Identity Theft Protection

Summary of Benefits

Your Power Protected Checking account with Security Service Federal Credit Union includes Identity Recovery Services and an entitlement to Power Protected ID Monitoring Services as described below.


All Power Protected Checking account holders and their 3G family members have access to these Identity Recovery Services if they suspect identity theft.

The benefits are already working for you without any additional registration.

Fully Managed Identity Theft Recovery

If you become a victim or suspect you might be a victim of identity theft for any reason, we are here to help. Professional, dedicated Privacy Advocates are standing by and depending on your identity fraud incident, will be prepared to:

  • Perform research to determine the extent of the problem, including a review of your credit report

  • Provide instruction for the placement of fraud alerts and credit freezes with the three major credit bureaus

  • Write letters and make calls on your behalf to dispute fraudulent information

  • Coordinate with government agencies, financial institutions, creditors, and others to resolve incidents

  • Create and then maintain a case file to assist law enforcement in the prosecution of the perpetrators

  • Request the removal of fraudulent records to assist in recovering your identity to pre-theft status

This service covers all types of identity theft, even if it is not related to your Power Protected Checking account. This service is available to all named account holders, and extends to three generations of your family if they suspect identity theft. Family members include you, your spouse or domestic partner, your dependents with the same permanent address, any IRS-qualified dependents, and your parents (mother or father) with the same permanent address, or who are registered in a senior assisted living facility, nursing home, or hospice. Services continue up to 12 months after death for all family members.

IRS Tax Fraud Refund Advance - We'll advance your tax refund if someone fraudulently files and receives it on your behalf. Tax fraud may delay your refund for weeks or even months. Now, you may be eligible for a tax refund advance while the Privacy Advocate assists you in completing your fraud remediation. Once the fraud has been remediated and the tax refund from the IRS has been received by you, you must refund the advance within 10 business days.

Credit Freeze Assistance - A credit freeze lets you restrict access to your credit report, which makes it more difficult for identity thieves to open new accounts in your name. Our team of Privacy Advocates, with intimate knowledge of how the credit system works, is able to help you move through the process quickly and efficiently to better protect your credit.

Identity Theft Expense Reimbursement Insurance – up to $25,000

Expense Reimbursement Insurance is available to cover out of pocket expenses incurred during the identity recovery process up to a maximum of $25,000* with zero deductible. Examples of covered expenses include attorneys’ fees, costs of additional credit reports, long distance telephone calls, postage and handling fees, fees for notarizing affidavits, and document and filing fees for grants or credit applications rejected as a result of a stolen identity event. Lost wages due to time off from work are also covered up to $500 per week for up to four weeks.


All primary (first named) Power Protected Checking account holders are entitled to these Monitoring Services.

These benefits are available to you if you choose to register and activate the services.

You will receive a unique special-use “Member ID” number and instructions on how to register and activate your entitlement to Power Protected ID Monitoring, if you choose to do so. If you have not received this information, contact SSFCU.

Credit services are available to account holders age 18 and older with a valid credit file. Authentication of your identity is required in order for you to view credit alert details and provide access to your credit report and score. You can complete identity authentication at any time after you activate your entitlement.

One Bureau Credit Monitoring

Credit monitoring watches for new credit activity in your TransUnion® credit file, including credit inquiries, new credit lines, derogatory credit, name changes, and address changes. It provides alerts of changes via email and/or by SMS text message so you can confirm whether or not the activity is yours or possible identity theft. Credit monitoring is activated once you complete the registration process.

Daily TransUnion® Credit Reports and Scores

TransUnion® credit reports and scores, available daily on demand, can help to benchmark your credit standing and uncover pre-existing credit issues. Your credit score can also be a lagging indicator of identity theft if you see unexpected changes in your score’s movement, either up or down. As you request your score it will be documented on a timeline so you can graphically see it change over time.

Dark Web Monitoring

The underground internet, also called the deep web or dark web, is where cybercriminals store and sell personal information illegally. Dark Web Monitoring scans this underground economy using sophisticated technology and human spies looking for your registered personal information like an email address, credit card numbers, and even passwords you use. In the event that any of your information is detected in this environment as being used or transacted fraudulently, you will be alerted, and provided with corrective actions.

Internet Surveillance is an additional level of Dark Web Monitoring that provides you with the opportunity to add an unlimited number of credentials for monitoring, for example:

  • Emails

  • Credit/debit cards

  • Bank accounts

  • Driver’s license

  • Web logins

  • Gaming credentials

  • Health and dental insurance cards

  • Vehicle insurance cards

  • Affinity Cards (e.g., frequent flyer cards)

  • Miscellaneous Cards (e.g. library and voter registration cards and many others)

Alerts of compromised data on the Dark Web can help you take action early to minimize or avoid identity theft. Alerts are provided by email and/or optional SMS text.

This service also provides easy, secure online storage of your credential data for retrieval in the event of theft of a purse or wallet, or home disaster.

IP Address Monitoring - IP addresses are unique strings of numbers and periods that identify your devices when you are using the internet. These strings are considered personally identifiable information (PII) because they can be used in conjunction with other data to build a profile about an individual. This profile can include activity such as browsing habits, sites visited, ads clicked — any kind of online activity. IP Address Monitoring scans for malicious use of your IP addresses and alerts you if they have been compromised.

Dark Web Breach Notifications - If we find that your information may have been exposed as a result of a data breach we discover on the dark web, we'll inform you immediately and provide you with corrective actions to take.

High Risk Transactions Monitoring

High Risk Transactions Monitoring alerts warn you if someone is using your identity to conduct a high risk transaction including online and telephone authorizations associated with hundreds of participating banks, brokerages, payment services, cellular providers, insurance companies, retailers, and more. Alerts may include new accounts, password resets, name and/or address changes, and funds transfers. Alerts are provided by email and optional SMS text.

Social Media Monitoring

Social Media Monitoring keeps tabs on your Facebook, Instagram, LinkedIn, and Twitter accounts to provide alerts on vulgarity, explicit content, violence, threats and other potentially damaging content so you can proactively manage your online reputation. We’ll also alert you if it looks like someone has taken over your account and is posting unsavory material.

Solicitation Reduction

An important step in protecting your identity is to reduce the amount of personal information available to telemarketers and in your mailbox. Solicitation Reduction provides you with the ability to opt out of third-party marketing solicitations such as pre-approved credit card offers, telemarketing calls, commercial mail, and coupons.

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*Identity theft insurance is underwritten by Lyndon Southern Insurance Company, a member of the Fortegra family of companies. The information provided is a program summary. Please refer to the Identity Theft Expense Reimbursement Evidence of Coverage forms for additional information including details of benefits, specific exclusions, terms, conditions and limitations of coverage. Coverage is currently not available to residents of the state of New York and may not be available in other U.S. territories or jurisdictions in the future. For Evidence of Coverage for Identity Theft Expense Reimbursement Insurance, visit your Program Sponsor’s nxg|PROTECT website.
** MONITORING SERVICES ARE PROVIDED TO PRIMARY ACCOUNT HOLDERS ON AN ENTITLED BASIS AND REQUIRE CONSUMER ACTIVATION. Monitoring alerts are provided by email and/or SMS text. Credit Services are provided by TransUnion®, subject to change, and are applicable to individuals age 18 and older who have a valid credit file. Identity authentication is required to view credit monitoring alerts, reports, and scores, and to extend credit monitoring to all three bureaus (if applicable). The credit score provided may not be consistent with the credit score model used by a lender, and therefore can not be relied upon to determine creditworthiness for any particular loan opportunity.